Our Gajillion
Percent Promise
Superior to your common “100% satisfaction guarantee,” our Gajillion Percent Promise offers customers so much more.
Our Gajillion
Percent Promise
Superior to your common “100% satisfaction guarantee,” our Gajillion Percent Promise offers customers so much more.
Here’s how we create the best contact lens-buying experience:
We promise to take care of the big things (have millions of contacts in stock), the little things (blow a kiss to each box as it leaves the warehouse), and all the things in between, which include:
Perfect order guarantee
Upload a valid prescription and we guarantee you’ll get the exact contacts your doctor prescribed. How? We confirm your order matches your prescription, then double-check the order again before it ships.
Best-price guarantee
If you can find your contacts for a lower total price somewhere else, we’ll beat it. Learn more.
No hidden fees
Hidden fees have no place at 1-800 Contacts. Same goes for bad attitudes, spiders, and leprechauns (the mean kind).
Free torn lens replacement
These things happen. Just let us know and we’ll send out a replacement contact lens for free.
Free returns and exchanges
Nothing should stand in the way of you and your eyeballs experiencing optical bliss. So, if your prescription changes, or something just isn’t right… send ‘em back for credit or a refund – even if you didn’t buy them from us. Learn more.
24/7 customer service
You’ll be helped by nice, smart, optical experts based in the U.S. who answer the phone and respond to chats fast. We may have won an award or two for our customer service over the years.
Our Gajillion Percent Promise in action
Our Gajillion Percent Promise in action
“A+ for fast, efficient and courteous customer service I received from Sarah at 1800contacts.com today. Online ordering is a breeze, the warranty/ return policy is phenomenal and the delivery of my contacts was twice as fast than getting them from my optical shop! Please don’t raise your prices 🙂!!! Thank you ❗️”
—Regina C.
1-800 Contacts customer
“I had ordered the wrong script and they corrected it immediately and overnighted my correct prescription excellent customer service”
—Nadine H.
1-800 Contacts customer
“Customer service is fabulous!!!! In all the years I’ve only had 2 issues and they were resolved very quickly! They mean it when they say 100% guaranteed!!!”
—Jennifer G.
1-800 Contacts customer
Questions? Need to get in touch? Want to say hi?
Just call 1-800-266-8228 or
Frequently asked
questions
For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or chat by clicking the chat bubble in the bottom corner of your screen.
Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Contact us at 1-800-266-8228 any time to start a return.
You can exchange any unused contacts for any reason, including opened boxes, no questions asked. Shipping is free both ways. Contact us by calling 1-800-266-8228 or chat below any time to start an exchange.
You’re still our customer, right? That means you can still use the Gajillion Percent Promise. When it comes to returns and exchanges, the only difference is that you’ll need to front the cost of returning your contacts. This is due to weird shipping procedures. But please send us your shipping receipt and we’ll credit your account with the cost of shipping, so it’s still free to you in the end. Chat with us (the best way to reach us outside the U.S.) anytime, 24/7, to get the ball rolling. Just click the chat bubble at the bottom right corner of your screen.
Sure thing. There are few rules though:
All lenses and boxes must be unopened
- The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
- The lenses must be at least 1 year from expiration
- We have to carry the brand you want to send back
- Sound fair? Cool. Contact us (1-800-266-8228) any time to start an exchange.
The short version: we’ll beat the price of any U.S.-based competitor (foreign companies don’t necessarily follow FDA regulations). Just call us (1-800-266-8228) and tell us where you found the lower price. We’ll verify it and then beat it.