For much of what we offer through our Gajillion Percent Promise, you don’t need to do anything: it’s just the way we treat our customers every day. For specific instances where you do need assistance (returns, exchanges, etc.), give us a call at 1-800 Contacts (1-800-266-8228) and a real, nice person will happily help you. If talking on the phone isn’t your thing, you can also text (41800) or chat by clicking the chat bubble in the bottom corner of your screen.

Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Contact us at 1-800-266-8228 any time to start a return.

You can exchange any unused contacts for any reason, including opened boxes, no questions asked. Shipping is free both ways. Contact us by calling 1-800-266-8228 or chat below any time to start an exchange.

You’re still our customer, right? That means you can still use the Gajillion Percent Promise. When it comes to returns and exchanges, the only difference is that you’ll need to front the cost of returning your contacts. This is due to weird shipping procedures. But please send us your shipping receipt and we’ll credit your account with the cost of shipping, so it’s still free to you in the end. Chat with us (the best way to reach us outside the U.S.) anytime, 24/7, to get the ball rolling. Just click the chat bubble at the bottom right corner of your screen.

Sure thing. There are few rules though:

All lenses and boxes must be unopened

1. The boxes can’t be damaged or marked (think stickers, pen, markers, etc.)
2. The lenses must be at least 1 year from expiration
3. We have to carry the brand you want to send back
4. Sound fair? Cool. Contact us (1-800-266-8228) any time to start an exchange.

The short version: we’ll beat the price of any U.S.-based competitor (foreign companies don’t necessarily follow FDA regulations). Just call us (1-800-266-8228) and tell us where you found the lower price. We’ll verify it and then beat it.