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We're always here if you need us. Award-winning, U.S.-based customer service at your disposal 24/7.

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Frequently asked
questions.

Seemore raising contact lens
What if I don't have my prescription?

Test Not to worry. We can contact your eye care provider and get a copy for you. This can take up to one business day.

What if I mess up entering all my prescription details?

We double triple-check every order to make sure it matches the verified prescription before we send it out. And if something does go wrong (nobody’s perfect) we’ll swap your lenses at no cost to you.

What if my prescription changes?

We’ll provide free return shipping for any unopened lenses and credit your account so you can put the money toward contacts for your new prescription.

Do you have an app I can use?

We thought you’d never ask. Yes, we have 5-star rated apps for Android and iOS. They do great things like track orders, remind you when to change your lenses, and provide reorder/expiring prescription reminders. Plus, you can reorder contacts in three taps so it’s super convenient.

Is this a subscription service I’ll never be able to cancel?

You can order one-off boxes of contacts no problem – it’s what we’ve been doing for people for 25+ years. If you prefer a set-it-and-forget-it approach, we offer subscriptions which automatically sends new boxes when you need them (with free shipping and returns). You can postpone shipments or easily unsubscribe at any time because we aren’t jerks.

Holy astigmatism! I just realized I’m out of contacts!

That isn’t so much of a question as a panicked exclamation, but we get it. If you have a valid prescription, text a picture of it to 41800 and place your order before 5:00 PM ET. Select the “Teleported” shipping option at checkout and we’ll make sure they ship tonight.

Waaiiiit a second...are these legit contacts or are you doing something shady here?

They’re the same contacts you’d get at your doctor’s office. No monocles or twirling mustaches here.

Why in the world should I buy my contacts from you?

Whoa. Um, how much time do you have? We’ll list a few reasons here (deep breath…here we go): free shipping, free returns, free torn lens replacement, verify every prescription if your prescription changes, we’ll refund your unused lenses, we’re super nice, we’re total nerds when it comes to trying to make buying contact lenses a better experience, we’re here 24/7 if you ever have any questions or problems, we like taking care of people.

Tell me about all your hidden fees. Tell me now!

The only thing we can tell you about hidden fees is that we don’t have any at all (but a lot of retailers do, so keep a keen eye on your final invoice if you’re feeling foolhardy and decide to buy somewhere else).

I don’t wear contacts every day. Anything you can do to help me with glasses?

So glad you asked! Our glasses brand, Liingo Eyewear, makes it easy to save on great-looking pairs with free prescription lenses, free shipping and returns, and an exclusive 30% off for contact lens wearers. Check out their selection here.